1. Introduction
Welcome to FreezeAC. These Terms and Conditions govern your use of our website (https://freezeac.com) and our air conditioning services in Dubai, UAE. By accessing our website or booking our services, you agree to comply with these terms.
2. Services
FreezeAC provides air conditioning services including, but not limited to: AC repair, AC maintenance, AC cleaning, AC installation, and AC duct cleaning. All services are subject to availability and confirmation.
3. Booking & Appointments
- Customers can book services via phone, WhatsApp, or website form.
- We aim to provide same-day service, but timing may vary based on availability and location.
- Customers must provide accurate contact and location details.
4. Pricing & Payments
- Prices are communicated before service confirmation.
- Additional charges may apply if extra work or parts are required.
- Payment is due immediately after service completion unless agreed otherwise.
- We accept cash, bank transfer, or other agreed payment methods.
5. Cancellation & Rescheduling
- Customers may cancel or reschedule appointments at least 2 hours in advance.
- Late cancellations may result in a service charge.
6. Warranty & Liability
We provide a limited service warranty depending on the type of service performed. Warranty does not cover: pre-existing issues, misuse or negligence, or external damages. FreezeAC is not liable for indirect or incidental damages.
7. Customer Responsibilities
Customers agree to:
- Provide safe and clear access to the service area.
- Ensure availability during scheduled time.
- Inform technicians of any known issues.
8. Website Use
- All content on this website is for informational purposes only.
- Unauthorized use, copying, or reproduction is prohibited.
- We reserve the right to update website content at any time.
9. Privacy
We respect your privacy. Personal information collected is used only for service delivery and communication. We do not share your data with third parties without consent.
10. Emergency Services
Emergency AC services are subject to availability. Additional charges may apply for urgent or after-hours service.
11. Refund Process
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued via the original payment method or as agreed.
12. Company Rights
FreezeAC reserves the right to:
- Decline refund requests that do not meet policy conditions.
- Inspect and verify claims before issuing refunds.
14. Changes to Terms
FreezeAC reserves the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.
15. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates.