Privacy Policy
Last updated: April 2026 · We take your privacy seriously.
1. Introduction
FreezeAC ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.
2. Information We Collect
We may collect the following information:
- Name, phone number, and email address
- Service address / location
- Service details and booking information
- Communication records (calls, WhatsApp, messages)
3. How We Use Your Information
Your information is used to:
- Schedule and deliver AC services
- Communicate regarding bookings and support
- Improve our services and customer experience
- Send service updates or promotional offers (if applicable)
4. Data Protection
We implement appropriate security measures to protect your personal data. Your information is stored securely and accessed only by authorized personnel.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Opt out of marketing communications
8. Updates to Policy
FreezeAC may update this Privacy Policy at any time. Continued use of our services means you accept the updated policy.
9. Contact Us
Reporting Issues
FreezeAC is committed to customer satisfaction and fair resolution of all concerns.
1. Stolen or Missing Items
- Must be reported within 24 hours of service completion
- Provide clear details and supporting evidence if available
2. Damaged or Broken Items
- Must be reported within 24 hours of service completion
- Include photos or proof of damage where possible
3. How to Report
You can report issues via:
- Phone call
- Website contact form
Our team will review and respond promptly to resolve the issue.